They control what your CEO sees. They touch every deal, every forecast, every customer record.
Here are 5 things nobody tells you about that decision.
- They control what your CEO sees
Every dashboard, every forecast, every pipeline report flows through their configuration. A wrong field mapping doesn’t just look bad. It changes decisions worth millions.
- One bad automation can cost you clients
A misconfigured workflow can send the wrong email to 10,000 contacts, duplicate records across your pipeline, or silently delete data nobody notices until quarter close.
- They’re usually self-taught — on your live system
Most admins learn by doing. In your production environment. No senior oversight. No formal change management. Just trial, error, and your real customer data.
- When they leave, so does everything they know
That admin who built your custom objects and automation three years ago? When they quit, nobody knows why anything is the way it is. And touching it becomes a business risk.
- They’re managing access to everything. Alone.
User provisioning, data visibility, third-party integrations. One overprovisioned profile is a compliance incident waiting to happen.
Most companies have no audit trail and no review cycle.
- You insure your building.
- You audit your finances.
- You have a review cycle for your legal contracts.
When did you last audit your Salesforce admin setup?
If the answer is “never” — that’s the risk hiding in plain sight.
♻️ Tag a COO or CFO who needs to read this.
